Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our platform, and improving our services. Cookies contain information that is transferred to your device's hard drive.

How We Use Cookies

InfraLink AI Dashboard uses cookies for several purposes to enhance your experience and improve our platform:

• Authentication: To keep you logged in and maintain your session security
• Preferences: To remember your dashboard settings, language preferences, and customizations
• Analytics: To understand how you interact with our platform and identify areas for improvement
• Performance: To optimize loading times and platform responsiveness
• Security: To detect and prevent fraudulent activity and security threats

Types of Cookies We Use

We use different categories of cookies, each serving specific purposes:

Essential Cookies

These cookies are necessary for the platform to function properly and cannot be disabled:

• Session management and user authentication
• Security tokens and CSRF protection
• Load balancing and server routing
• Basic functionality and navigation

Performance Cookies

These cookies help us understand how visitors interact with our platform:

• Page load times and performance metrics
• Error tracking and debugging information
• Feature usage statistics
• Platform optimization data

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Dashboard layout and widget preferences
• Language and timezone settings
• Notification preferences
• Theme and display options

Third-Party Cookies

We may use third-party services that set their own cookies. These include:

• Analytics Services: Google Analytics, Mixpanel for usage analysis
• Support Tools: Intercom, Zendesk for customer support
• CDN Services: Cloudflare for content delivery and security
• Integration Partners: ServiceNow, Jira, and other ITSM platforms

These third-party cookies are governed by the respective privacy policies of these services.

Cookie Duration

Cookies have different lifespans depending on their purpose:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted
• Authentication Cookies: Typically expire after 30 days of inactivity
• Preference Cookies: May persist for up to 1 year to remember your settings
• Analytics Cookies: Usually expire after 2 years

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most browsers allow you to control cookies through their settings:

• Block all cookies (may affect platform functionality)
• Block third-party cookies only
• Delete existing cookies
• Set notifications when cookies are being set

Our Cookie Preference Center

You can manage your cookie preferences through our cookie banner or preference center, where you can:

• Accept or decline non-essential cookies
• Choose specific cookie categories
• Update your preferences at any time
• View detailed information about each cookie type

Cookies and Personal Data

Some cookies may contain personal information or be linked to your account:

• User identification tokens for authenticated sessions
• Preference data linked to your account
• Analytics data that may be associated with your usage patterns
• Integration tokens for connected third-party services

This information is processed in accordance with our Privacy Policy and applicable data protection laws.

International Cookie Compliance

We comply with cookie regulations in various jurisdictions:

• GDPR (EU): Consent-based cookie management for EU users
• CCPA (California): Cookie disclosure and opt-out rights
• PIPEDA (Canada): Transparent cookie practices and user control
• Other Jurisdictions: Compliance with local privacy and cookie laws

Cookie Security

We implement security measures to protect cookie data:

• Secure flag for cookies transmitted over HTTPS
• HttpOnly flag to prevent client-side script access
• SameSite attribute to prevent cross-site request forgery
• Regular security audits of cookie implementation
• Encryption of sensitive cookie data

Updates to Cookie Practices

We may update our cookie practices from time to time:

• Changes will be reflected in this Cookie Policy
• Material changes will be communicated through our platform
• You may be asked to review and accept updated cookie preferences
• Continued use of our platform constitutes acceptance of cookie updates

Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• Essential Cookies: Platform may not function properly
• Functional Cookies: Loss of personalized settings and preferences
• Performance Cookies: Reduced ability to optimize your experience
• Analytics Cookies: Limited insights for platform improvements

Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us: