Privacy Policy

Information We Collect

InfraLink AI Dashboard collects information to provide, maintain, and improve our services. We collect information in the following ways:

• Account Information: When you create an account, we collect your name, email address, company information, and contact details.
• Usage Data: We automatically collect information about how you use our platform, including log data, device information, and interaction patterns.
• Infrastructure Data: Our platform monitors and collects data from your network infrastructure, including performance metrics, alerts, and system status information.
• Communication Data: We collect information from your communications with us, including support tickets, feedback, and correspondence.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our NOC and ITSM platform services
• Processing and responding to your requests and communications
• Improving our platform through AI-powered analytics and machine learning
• Sending you important service updates, security alerts, and administrative messages
• Personalizing your experience and providing relevant recommendations
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform and conducting our business.
• Legal Requirements: We may disclose information when required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Consent: We may share information with your explicit consent or at your direction.

Data Security and Protection

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and industry-standard certifications
• Employee training on data protection and privacy practices
• Incident response procedures and breach notification protocols

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Data: Retained for the duration of your account plus 90 days after closure
• Infrastructure Monitoring Data: Retained for up to 2 years for performance analysis and trend identification
• Log Data: Retained for up to 1 year for security and troubleshooting purposes
• Communication Records: Retained for up to 3 years for customer service and legal purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing based on legitimate interests

International Data Transfers

InfraLink AI Dashboard operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for transfers to countries with adequate protection
• Binding Corporate Rules for intra-group transfers
• Certification schemes and codes of conduct where applicable

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage information. Our use includes:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how you interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance

You can manage your cookie preferences through your browser settings or our cookie preference center.

Third-Party Integrations

Our platform integrates with various third-party services and tools. When you connect these integrations:

• We may access and process data from connected services as necessary to provide our platform functionality
• Your use of third-party services is governed by their respective privacy policies
• We implement appropriate security measures for all third-party connections
• You can disconnect integrations at any time through your account settings

Children's Privacy

InfraLink AI Dashboard is designed for business and enterprise use and is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on our website with a new "Last Updated" date
• For material changes, we will provide additional notice through email or platform notifications
• Your continued use of our services after changes become effective constitutes acceptance of the updated policy

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: