Terms of Service

Acceptance of Terms

By accessing or using InfraLink AI Dashboard ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Service Description

InfraLink AI Dashboard provides a unified NOC (Network Operations Center) and ITSM (IT Service Management) platform that includes:

• Real-time network monitoring and infrastructure visibility
• Ticket aggregation from multiple ITSM platforms
• AI-powered incident correlation and analysis
• Customizable NOC dashboards and reporting
• Integration capabilities with third-party monitoring and ticketing systems

Account Registration and Security

To use our Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains current and accurate
• Complying with password security requirements and multi-factor authentication when enabled

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to transmit malicious code, viruses, or harmful content
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems to access the Service without our written permission

Subscription Plans and Billing

Our Service is offered through various subscription plans with different features and pricing:

• Billing Cycles: Subscriptions are billed monthly or annually in advance
• Payment Methods: We accept major credit cards and bank transfers for enterprise accounts
• Price Changes: We may modify subscription prices with 30 days' advance notice
• Refunds: Refunds are provided according to our refund policy, typically within 30 days of initial purchase
• Late Payments: Accounts may be suspended for non-payment after a 15-day grace period

Data Ownership and Usage Rights

You retain ownership of all data you input into the Service. By using our Service, you grant us:

• The right to process your data to provide the Service
• Permission to use aggregated, anonymized data for service improvement
• The ability to access your data for support and troubleshooting purposes
• Rights necessary to comply with legal obligations and protect our interests

We will not sell, lease, or otherwise distribute your data to third parties without your explicit consent, except as required by law.

Service Availability and Support

We strive to maintain high service availability and provide comprehensive support:

• Uptime Target: 99.9% uptime for our platform infrastructure
• Maintenance Windows: Scheduled maintenance will be announced 48 hours in advance
• Support Channels: Email, phone, and in-platform support ticketing
• Response Times: Support response times vary by subscription plan and issue severity
• Service Credits: Available for extended outages as defined in our SLA

Intellectual Property Rights

The Service and its original content, features, and functionality are owned by InfraLink AI Dashboard and are protected by international copyright, trademark, and other intellectual property laws. You agree not to:

• Copy, modify, or distribute our proprietary software or content
• Use our trademarks, logos, or branding without written permission
• Create derivative works based on our Service
• Remove or alter any proprietary notices or labels

Third-Party Integrations

Our Service integrates with various third-party platforms and services. When using these integrations:

• You are responsible for complying with third-party terms of service
• We are not responsible for the availability or functionality of third-party services
• Integration features may be modified or discontinued based on third-party changes
• You must have appropriate licenses and permissions for integrated services

Limitation of Liability

To the maximum extent permitted by law, InfraLink AI Dashboard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or security breaches
• Errors or omissions in the Service
• Third-party actions or failures

Our total liability for any claims shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless InfraLink AI Dashboard, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable laws or regulations
• Infringement of third-party rights through your use of the Service
• Any content or data you submit through the Service

Termination

Either party may terminate these Terms and your access to the Service:

• By You: At any time by canceling your subscription through your account settings
• By Us: For violation of these Terms, non-payment, or at our discretion with 30 days' notice
• Effect of Termination: Your access will cease, and we may delete your data after a reasonable retention period
• Data Export: You may export your data before termination, subject to technical limitations

Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through:

• Governing Law: These Terms are governed by the laws of Ontario, Canada
• Jurisdiction: Courts of Ontario, Canada have exclusive jurisdiction
• Arbitration: For enterprise customers, disputes may be resolved through binding arbitration
• Class Action Waiver: You agree not to participate in class action lawsuits against us

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website with a new "Last Updated" date
• For material changes, we will provide 30 days' advance notice via email
• Your continued use of the Service after changes become effective constitutes acceptance
• If you disagree with changes, you may terminate your account

Contact Information

If you have questions about these Terms of Service, please contact us: